Shipping policy

SHIPPING POLICY

At [Your Store Name], we believe your style deserves to reach you safely and on time. We are committed to delivering your favourite caps with care, ensuring a smooth and hassle-free shopping experience.

1. Order Processing

All orders are processed within 1–3 business days after successful payment confirmation.
Orders placed on Sundays or public holidays will be processed on the next working day.
Once your order is dispatched, you will receive a confirmation with tracking details.

2. Shipping & Delivery

We deliver orders across available serviceable locations.
Estimated delivery time is 5–7 business days after dispatch, depending on your location.
Delivery timelines may vary due to weather conditions, courier delays, or other unforeseen circumstances.
Remote locations may require additional delivery time.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before completing your purchase.
Any applicable free shipping offers will be communicated on our website.

4. Order Tracking

Once your order has been shipped, you will receive a tracking link through your registered email address or mobile number.

You can use this link to track your package until it reaches your doorstep.

5. Incorrect Address or Contact Details

Customers are responsible for providing accurate shipping information while placing an order.

Please contact us as soon as possible if you notice an error in your shipping address or contact details. Once an order has been dispatched, changes may not be possible.

6. Delayed or Undelivered Orders

While we strive to deliver every order within the estimated timeframe, occasional delays may occur due to courier-related issues or unforeseen circumstances.

If your order is delayed or you have not received it within the expected delivery period, please reach out to our support team.

7. Damaged Packages

If your package arrives damaged or tampered with, please contact us with photographs or an unboxing video as soon as possible so our team can assist you.