Refund policy

RETURN & REFUND POLICY

At [Your Store Name], customer satisfaction is important to us. We want you to love every product you purchase from us. If something isn't right with your order, we're here to help.

1. Return Eligibility

Products are eligible for return within 7 days of delivery.
Items must be unused, unworn, unwashed, and in their original condition.
Products must be returned with their original tags, packaging, and accessories.
Items showing signs of use, damage, or alteration will not be accepted.
Customers must provide proof of purchase or order details to initiate a return.

2. Non-Returnable Items

The following items are not eligible for return or exchange:

Products that have been used, worn, or washed.
Products damaged due to improper handling or usage by the customer.
Items returned without original tags or packaging.
Products purchased during clearance or special final-sale promotions, unless they arrive damaged or defective.

3. Damaged, Defective or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please share:

Your order number.
Clear photographs or an unboxing video showing the issue.
A brief description of the problem.

After verification, we will arrange an appropriate replacement, exchange, or refund at no additional cost, as applicable.

4. Return Process

To request a return:

Contact our customer support team with your order number.
Explain the reason for your return.
Our team will review your request and provide return instructions.
Pack the product securely in its original packaging.
Ship the product using the return instructions provided by our team.

Please do not send products back without receiving return approval.

5. Refund Policy

Refunds are initiated only after the returned product has been received and inspected.
Once approved, refunds will be processed to the original payment method.
Refund processing generally takes 5–10 business days, depending on your bank or payment provider.
Shipping charges, if applicable, are non-refundable unless the return is due to our error or a defective product.
For Cash on Delivery orders, the refund method will be communicated by our support team.

6. Exchanges

If you wish to exchange a cap for another available product or variant, please contact our support team within 7 days of delivery.

Exchanges are subject to product availability and approval of the returned item's condition.

7. Cancellation Policy

Orders can be cancelled before they are dispatched.
Once an order has been shipped, cancellation may no longer be possible.
If a prepaid order is successfully cancelled, the refund will be processed to the original payment method.

8. Return Shipping Charges

For defective, damaged, or incorrectly delivered products, return shipping costs will be covered by us.
For other eligible returns, return shipping charges may be the responsibility of the customer.